Customer Service Policy – Younbla

At Younbla, we believe that exceptional fitness apparel deserves equally exceptional customer care. Our team is dedicated to supporting you throughout every step of your shopping journey—from helping you find the perfect activewear to resolving any post-purchase questions. Below is a clear outline of our service commitments to ensure your experience with us is smooth, transparent, and satisfying.

1. Service Mission

Our core goal is to prioritize your needs as a fitness enthusiast. Whether you have questions about product details, need help with sizing, or require support after your purchase, we strive to provide friendly, knowledgeable, and efficient assistance. We view every interaction as an opportunity to build trust—and we won’t stop until your concerns are fully addressed.

2. Contact & Response Time

We’re here to help whenever you need us. The primary way to reach our customer service team is via email:

Response Commitment:

We aim to reply to all emails within 24 business hours (Monday–Friday, 9:00 AM–5:00 PM PST). For urgent inquiries (e.g., order delays, missing packages), we will prioritize your request and aim to provide an update within 12 hours.

Please include your order number (if applicable) and clear details about your question/issue in your email—this helps us resolve your concern faster.

3. Return & Exchange Policy

We want you to love your Younbla activewear. If a product doesn’t meet your expectations, we offer flexible returns and exchanges, subject to the following terms:

Eligibility:

  • Items must be returned within 30 days of delivery.
  • Products must be in their original condition: unused, unwashed, with all tags attached, and in the original packaging.
  • Final-sale items (e.g., limited-edition collections, discounted items marked “Final Sale”) are not eligible for returns or exchanges.

How to Start a Return/Exchange:

  1. Send an email to [email protected] with your order number, the name of the product(s) you wish to return/exchange, and a brief reason for the request.
  2. Our team will reply with a pre-paid return label (for customers in the United States) and step-by-step instructions.
  3. Pack the item(s) securely and ship them back to us. Once we receive and inspect the package (usually 3–5 business days), we will:
  • Process a refund to your original payment method (refunds take 5–7 business days to reflect in your account), or
  • Ship your requested exchange item (free of charge for U.S. customers).

Exceptions:

  • If the item is damaged or defective (due to manufacturing errors), we will cover all return shipping costs and offer a full refund, exchange, or replacement—no matter how many days have passed since delivery. Simply provide photos of the damage/defect in your email, and we’ll resolve it promptly.
  • Custom-sized or personalized items are non-returnable unless they arrive damaged or with a manufacturing fault.

4. Sizing Support

We understand that finding the right fit is critical for activewear—and sizing can vary across brands. To help you choose correctly:

  • Our product pages include detailed size charts (with measurements for bust, waist, hips, and inseam) and fit notes (e.g., “runs small—we recommend sizing up”).
  • If you’re unsure about your size, email [email protected] with your body measurements (bust, waist, hips, height, and weight), and our team will provide personalized sizing recommendations based on the specific product you’re interested in.
  • If you receive an item that doesn’t fit (even if you followed the size chart), you can still use our 30-day return/exchange policy (see Section 3) to swap it for a different size—free of charge for U.S. customers.

5. Order Tracking & Updates

Once your order ships, we’ll send a confirmation email with a tracking number (from USPS, UPS, or FedEx, depending on your location). You can use this number to track your package’s status on the carrier’s website.

If your package is delayed (e.g., stuck in transit for more than 7 business days for U.S. orders) or marked as “delivered” but not received, email us immediately. We will work with the carrier to locate your package or issue a replacement/refund if necessary.

6. Feedback & Improvements

Your opinion matters! We regularly review customer feedback to improve our products, website, and service. If you have suggestions (e.g., new product ideas, website usability tips) or concerns about your experience, please share them via [email protected]. We read every message and use your input to make Younbla better for all fitness lovers.

7. International Customer Support

For customers outside the United States:

  • Returns/exchanges are still allowed within 30 days of delivery, but customers are responsible for return shipping costs (unless the item is damaged/defective).
  • We offer international tracking for all orders, and our team will assist with customs or shipping issues to the best of our ability.
  • Refunds for international orders may take 7–10 business days to process due to currency conversion and bank delays.

At Younbla, your satisfaction is our success. If you have any other questions not covered here, don’t hesitate to reach out to [email protected]—we’re happy to help!