Younbla Refund Policy

This Refund Policy (the “Policy”) outlines the terms and conditions under which Younbla (hereinafter “we,” “us,” or “our”) processes refunds for fitness apparel purchased through our official website (Younbla.com) (the “Platform”). By making a purchase via our Platform, you agree to comply with and be bound by this Policy.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met, unless specified otherwise for specific fitness apparel categories:

1.1 General Fitness Apparel Eligibility

  • The refund request is submitted within 30 calendar days of the original delivery date (for physical fitness apparel).
  • The fitness apparel is in its original, unused, and undamaged condition—this includes no signs of wear (such as sweat stains, stretched fabric, or scuffed logos), all original tags (size tags, brand tags, care tags) attached, and original packaging (plastic bags, boxes, or dust bags) intact.
  • You provide valid proof of purchase, such as the order confirmation email (containing the order number) or a screenshot of the order details from your Younbla account.
  • Customized fitness apparel (e.g., personalized name-embroidered leggings, custom-sized sport bras) is excluded unless the customization has a manufacturing defect (see Section 1.3).

1.2 Special Considerations for Fitness Apparel

  • For compression wear, shapewear, or 贴身 fitness apparel (e.g., sports bras, base layers), we reserve the right to decline refunds if the item shows any signs of being worn next to the skin (including body oil residue or lint that cannot be removed) to ensure hygiene standards for future customers.
  • Fitness apparel with special fabric treatments (e.g., moisture-wicking, anti-odor, or UV-protective coatings) must not have been washed or treated with harsh detergents, as this may damage the fabric’s functional properties and invalidate refund eligibility.

1.3 Exceptions (Eligible Beyond General Rules)

The following scenarios may qualify for refunds even if they do not meet the above conditions:

  • Manufacturing Defects: If fitness apparel arrives with a defect (e.g., broken zippers on workout jackets, loose stitching on leggings seams, faulty elastic bands on waistbands) that affects its functionality. You must provide clear photos/videos of the defect within 48 hours of delivery to confirm.
  • Incorrect Items/Sizing: If we shipped the wrong fitness apparel (e.g., wrong style, color, or size) due to our error. You must notify us within 7 calendar days of delivery, and we will cover the return shipping cost for the incorrect item.
  • Damaged During Shipping: If fitness apparel is damaged during transit (e.g., torn packaging leading to fabric snags, crushed items affecting shape)—you must provide photos of the damaged packaging and the affected apparel within 24 hours of receiving the package.

2. Non-Refundable Fitness Apparel

The following fitness apparel items are not eligible for refunds under any circumstances, unless required by applicable local law:

  • Fitness apparel that has been worn, washed, or altered (e.g., cut hems, removed tags) after delivery.
  • Customized fitness apparel (e.g., personalized prints, custom fits) unless the customization contains a mistake made by us (e.g., misspelled names, wrong custom size).
  • Final sale fitness apparel—items marked as “Final Sale,” “Non-Refundable,” or “Clearance (No Returns)” at the time of purchase.
  • Fitness accessories that are part of a bundle (e.g., free workout socks with leggings) if the main apparel item is returned but the accessory is missing or damaged.

3. How to Request a Refund

To initiate a refund for fitness apparel, follow these steps:

  1. Submit a Refund Request:
  • Via email: Send a request to [email protected].
  • Via the Platform: Log into your Younbla account, navigate to “Order History,” select the relevant order, and click “Request Refund.”
  1. Provide Required Information:

Include the following details to ensure timely processing:

  • Your full name, registered email address, and phone number (for urgent updates).
  • Order number and delivery date.
  • Reason for the refund (e.g., “defective leggings zipper,” “wrong size sports bra”).
  • Supporting evidence: Clear photos/videos of the fitness apparel (showing tags, defects, or damage), screenshots of the order confirmation, and (if applicable) photos of the shipping packaging.
  1. Await Confirmation:

We will acknowledge receipt of your request within 2 business days and review it within 5 business days of receiving all required information. We may contact you for additional details (e.g., more photos of the defect) if needed.

4. Refund Processing Timeline & Method

Once your refund is approved, we will process it using the same payment method you used for the original purchase, unless you request an alternative (e.g., Younbla store credit, which is valid for 12 months from the issue date).

  • Shipping Costs: Original shipping fees are non-refundable unless the refund is due to our error (e.g., wrong item, defective apparel). If you need to return the fitness apparel, you will be responsible for return shipping costs unless we provide a prepaid shipping label (only for eligible cases like our shipping errors or manufacturing defects).
  • Partial Refunds: For fitness apparel with minor defects that do not affect functionality (e.g., a small loose thread on a sleeve), we may offer a partial refund (10%–30% of the original purchase price) instead of a full refund, at your option.

5. Return of Fitness Apparel

If your refund request requires returning the fitness apparel (e.g., defective item, wrong size), follow these steps after receiving approval:

  1. Receive Return Instructions: We will send you a Return Authorization Number (RAN) and detailed instructions (including the return address and packaging guidelines) via email within 1 business day of approving your refund.
  2. Prepare the Return Package:
  • Pack the fitness apparel securely in its original packaging (or a similar protective package) to prevent damage during transit.
  • Clearly write the RAN on the outside of the package (do not cover the shipping label).
  • Include a copy of the order confirmation or a note with your order number and full name inside the package.
  1. Ship the Apparel:
  • Ship the package within 7 calendar days of receiving the RAN—failure to do so may result in your refund request being denied.
  • Use a trackable shipping service (e.g., USPS, UPS, DHL) and keep the tracking number for reference.
  1. Confirm Receipt & Inspection:

We will notify you via email once we receive the returned fitness apparel (usually within 3–5 business days of shipment). We will inspect the item within 2 business days to verify it meets the refund eligibility criteria (Section 1). If approved, we will process the refund as outlined in Section 4.

6. Order Cancellations vs. Refunds

  • Order Cancellations: If you wish to cancel an order before it is shipped, we will issue a full refund (including shipping fees, if applicable) within the timeline in Section 4. Once an order is shipped, cancellations will be treated as refund requests under Section 3.
  • Pre-Orders: For pre-ordered fitness apparel (e.g., upcoming seasonal collections), you may cancel and receive a full refund up to 7 calendar days before the scheduled shipping date. After this period, cancellations are subject to Section 1 (eligibility for refunds).

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised Policy on the Younbla website. We will notify registered users of material changes via email (sent to your registered email address) or a pop-up notice on the Platform. We encourage you to review this Policy periodically before making a purchase.

8. Contact Us

If you have questions, concerns, or need assistance with a refund for fitness apparel, please contact us:

  • Email: [email protected]
  • Response Time: We aim to reply to all refund-related inquiries within 2 business days.