Younbla Shipping Policy

This Shipping Policy (the “Policy”) outlines the terms and conditions for the delivery of fitness apparel purchased through Younbla’s official website (Younbla.com) (the “Platform”). By placing an order on our Platform, you agree to comply with and be bound by this Policy. We prioritize protecting the quality of your fitness gear—from moisture-wicking leggings to stretchy sports bras—throughout the shipping process, while ensuring transparent timelines and costs.

1. Shipping Destinations

We currently offer shipping to regions where fitness enthusiasts can easily access our apparel, with adjustments for remote areas to ensure reliable delivery:

  • Domestic Shipping: Coverage includes all 50 states of the United States, plus Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands. For remote rural areas (e.g., parts of Alaska’s interior or Hawaii’s outer islands), we partner with local carriers to avoid delays, though delivery may take an extra 1–2 days.
  • International Shipping: Available to Canada, the United Kingdom, Australia, New Zealand, and select European Union countries (Austria, Belgium, France, Germany, Italy, the Netherlands, Spain, Sweden). For countries not listed (e.g., Japan, Brazil), contact our support team at [email protected] first—we can confirm feasibility and note any regional restrictions (e.g., fabric import rules for performance activewear).

2. Order Processing Time

Before shipping, we inspect every piece of fitness apparel to ensure it meets our quality standards (e.g., no loose stitching on leggings, functional zippers on workout jackets). Processing timelines vary by order type:

  • Standard Orders: Most orders (e.g., in-stock leggings, sports bras, workout tops) are processed within 1–2 business days, excluding weekends, public holidays, and peak periods (Black Friday, Cyber Monday, end-of-season sales). During peaks, processing may extend to 3–4 days—we’ll email you a delay notice with a revised shipping estimate.
  • Pre-Orders: For limited-edition or seasonal items (marked “Pre-Order” on the product page), processing starts once inventory arrives. The expected shipping start date (e.g., “Ships early November”) is clearly listed, and we’ll send two updates: one when the item is ready to process, and another when it ships.

3. Shipping Methods & Delivery Timelines

We work with trusted carriers (USPS, UPS, FedEx for domestic; DHL for international) to ensure your fitness gear arrives in usable condition—with extra care for delicate details like mesh panels or printed designs. Timelines below exclude processing time:

3.1 Domestic Shipping (United States)

  • Standard Shipping: Ideal for non-urgent orders, delivering in 3–5 business days for most urban/suburban areas. Remote regions (e.g., rural Montana) may take 6–7 days. Packages include moisture-resistant liners to protect apparel from rain or transit humidity.
  • Express Shipping: For last-minute needs (e.g., a workout event this weekend), delivery takes 1–2 business days. Available for most U.S. locations (excludes some remote Alaska/Hawaii areas). Express packages use reinforced packaging to prevent creasing (critical for wrinkle-sensitive spandex). Check checkout for availability.

3.2 International Shipping

  • International Standard Shipping: Timelines vary by destination: 5–7 days for Canada/UK, 7–10 days for Australia/New Zealand/EU. All packages include detailed customs forms (e.g., “100% polyester moisture-wicking leggings”) to speed up clearance. Note: Customs delays (common for activewear with technical fabrics) may add 2–3 days—we recommend ordering 1–2 weeks early for events.
  • International Express Shipping: For urgent international orders (e.g., a vacation workout wardrobe), delivery takes 3–5 days. Includes expedited customs support (we pre-fill forms to reduce holds) and real-time tracking. Available for most listed countries—check checkout for restrictions (e.g., no express to remote EU islands).

4. Shipping Fees

Fees are calculated based on destination, order weight (e.g., a jacket bundle weighs more than a single sports bra), and shipping method. Exact costs are shown at checkout—here’s our standard structure:

4.1 Domestic Shipping (United States)

  • Standard Shipping: Free for orders with a subtotal of \(50+. For orders under \)50, a flat $5.99 fee applies (covers packaging, carrier costs, and quality checks).
  • Express Shipping: Flat $14.99 fee, regardless of order size—includes priority handling and reinforced packaging.

4.2 International Shipping

  • International Standard Shipping: Starts at \(12.99 for Canada (orders under 1lb, e.g., 1 sports bra), \)15.99 for the UK, and \(17.99 for EU countries. Fees increase by \)3.50–\(4.50 per additional pound (e.g., a 2lb order to Canada costs ~\)16.49).
  • International Express Shipping: Starts at \(29.99 for Canada, \)34.99 for the UK, and \(39.99 for EU countries. Extra weight adds \)6.00–\(7.50 per pound (e.g., a 2lb order to the UK costs ~\)41.99).

4.3 Additional Fees

  • Remote Area Surcharge: \(3.99–\)9.99 for shipments to hard-to-reach locations (e.g., Alaska’s North Slope, EU mountain villages). Added automatically at checkout if your address qualifies.
  • Customs & Duties: International orders may incur duties/taxes (set by your country’s customs). These are your responsibility—we include a “Customs Estimator” at checkout (for supported countries) to help you plan, and recommend checking local rules (e.g., Canada’s GST on activewear) before ordering.
  • Special Handling Fee: $2.99 for large orders (10+ items) or delicate gear (e.g., sequined workout tops, mesh leggings). Covers extra bubble wrap or tissue paper to prevent damage.

5. Order Tracking

Once your order ships, we’ll email you a confirmation within 1 hour—this includes a unique tracking number and a direct link to the carrier’s website (e.g., USPS Tracking for domestic, DHL Tracking for international). You can use this to:

  • Check real-time status (e.g., “In Transit,” “Out for Delivery,” “Customs Cleared”).
  • View the estimated delivery date (updated daily by the carrier).
  • Opt in to SMS/email alerts (e.g., a “Your package is 1 day away” notification).
  • Domestic Orders: Tracking updates every 2–4 hours. You can also view details (plus a delivery map) by logging into your Younbla account > “Order History” > select your order.
  • International Orders: Updates slow to every 6–12 hours during transit, especially across borders. Once customs clears, updates resume in real time. If your package is held (e.g., missing documentation), we’ll help provide proof of product details (e.g., fabric certificates) to release it.

6. Delivery Issues & Missing Orders

If you have problems with your delivery (delays, missing packages, damaged gear), contact us at [email protected] ASAP—we prioritize resolving issues for fitness gear you may need for workouts. Include these details in your email:

  • Full name + order number.
  • Complete shipping address (with apartment/suite numbers) + phone number.
  • Issue description (e.g., “My leggings package says delivered but isn’t here,” “The sports bra strap is torn—packaging was crushed”).
  • Photos (damaged packaging, affected apparel, or delivery location).

6.1 Delayed Deliveries

  • Domestic: If standard shipping takes over 7 days (or express over 3 days), we’ll investigate with the carrier within 24 hours. We’ll share a case number and offer solutions (e.g., 15% off your next order for processing delays, free express reshipment if the carrier lost the package).
  • International: If standard shipping takes over 14 days (or express over 7 days), we’ll work with the carrier’s international team to track it. If delays hit 21 days, you can choose a full refund or free express reshipment.

6.2 Missing Orders

If your package is marked “delivered” but missing, first check:

  • Household members/neighbors (carriers often leave packages with them).
  • Building mailrooms/lockers (for apartments).
  • Secure spots (porches, garages—carriers hide packages to prevent theft).

If still missing, contact us within 3 days of the “delivered” status. We’ll file a lost package claim, and if confirmed lost (5–7 days), we’ll send a replacement (with express shipping) or issue a full refund—whichever you need faster for workouts.

6.3 Damaged Packages

If apparel arrives damaged (e.g., torn fabric, broken zippers) or packaging is crushed:

  1. Don’t wash/wear the item (this invalidates refunds).
  2. Take photos of the damage.
  3. Email us within 24 hours of delivery.

We’ll send a prepaid return label (free for you) and ship a replacement within 1 business day (or issue a full refund if you prefer). We also review damaged orders to improve packaging (e.g., adding extra padding for jackets).

7. Address Changes & Order Cancellations

  • Address Changes: Contact us at [email protected] within 2 hours of ordering—we can only update the address if the order is still “Processing” (not shipped). Once shipped, we’ll share the carrier’s contact info so you can request a redirect (carriers may charge a small fee).
  • Order Cancellations: Email us with your order number and “Cancel Request” in the subject line. If the order is still processing, we’ll cancel it and refund you in full (including shipping fees) within the timeline in our Refund Policy. If already shipped, refuse delivery or start a return (per our Refund Policy). For pre-orders, cancel up to 7 days before the scheduled ship date—after that, follow refund eligibility rules.

8. Changes to This Policy

We may update this Policy to reflect carrier rate changes, new shipping regulations (e.g., EU fabric import rules), or customer feedback. Changes take effect immediately when posted on Younbla.com. Registered users get email/pop-up notifications for major updates (e.g., shipping fee increases, new destination additions). We recommend reviewing this Policy before ordering.

9. Contact Us

For shipping questions (tracking, address changes, customs help) or urgent issues (e.g., missing gear for a marathon), reach out:

  • Email: [email protected]
  • Response Time: 2 business days (1 day for urgent requests—mark emails “Urgent: Fitness Gear Delivery” for priority).
  • Specialist Support: For complex international shipping (e.g., import permits), request a call by including “Request Shipping Call” in your email—we’ll connect you with our shipping team.